Get in Touch
Whether you have a question about an order, need help with your Lucimorph piece, or want to ask about our products, we are happy to help. We typically reply within 24-48 business hours.
Customer Support
Order and product questions: email support@lucimorph.com and include:
- Your order number (if you have one)
- A clear description of your question or concern
- Photos if relevant (especially for damage claims)
Phone / WhatsApp: +86 18661465983, Monday to Friday, 9:00 AM to 6:00 PM (GMT+8). Email is the best way to reach us because it gives us a complete record of your request.
Gift Orders
Questions about gift options, delivery timing or shipping directly to a recipient? Email us and include your expected delivery date. See our gift options.
Press and Partnerships
For media, blogger and brand partnership inquiries, email partnerships@lucimorph.com with your name, platform or publication, a short description of your audience, and how you would like to work with us.
Frequently Asked Questions
How long does it take to get a response?
We aim to respond within 24-48 business hours. During holidays it may take slightly longer.
What if I need urgent help?
If your issue is time-sensitive, put "URGENT" in your email subject line and explain the situation.
What if I have a complaint?
Please email us with details. We will review your concern and respond with a resolution.
Business Information
- Company: Lucimorph is a brand operated by Qingdao Yangyouhuo E-commerce Co., Ltd.
- Address: 1st Floor, No. 2888-40 Binhai Avenue, Qingdao, Shandong 266400, China
- Customer support email: support@lucimorph.com
- Partnerships email: partnerships@lucimorph.com
- Phone / WhatsApp: +86 18661465983
- Business hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8); closed Saturday and Sunday
See also our shipping policy, refund policy and privacy policy.