Get in Touch
We're here to help. Whether you have questions about your order, need assistance with your Lucimorph piece, or simply want to share your thoughts with us—we'd love to hear from you.
Response Time: We typically reply within 24-48 hours.
Customer Support
For Order & Product Questions
- Your order number (if you have one)
- A clear description of your question or concern
- Photos if relevant (especially for damage claims)
We handle all inquiries—from shipping updates to product care advice to damage claims—through email. This ensures we have a complete record and can provide you with the most accurate assistance.
Phone Support
If you prefer to speak with us directly, please send us an email requesting a call. Include your phone number and preferred contact time, and we'll get back to you as soon as possible.
For Collectors & Gift Senders
Have a question about your Lucimorph piece?
Whether you're wondering about care, preservation, or the story behind your butterfly—we're happy to discuss. Email us anytime.
Sending as a gift?
If you have questions about gift options, custom requests, or need help with timing, please reach out. We can often accommodate special requests.
Brand Partnerships & Press
Marketing, Bloggers, Brand Advocates, and Press Inquiries
Interested in sharing the Lucimorph story with your audience? We'd love to collaborate.
Please contact: partnerships@lucimorph.com
Include:
- Your name and platform/publication
- Brief description of your audience or reach
- How you'd like to work with us
- Any specific ideas or angles you have in mind
Our Commitment to You
We believe in honest, transparent communication. Here's what you can expect:
- Honest Answers - We won't oversell or make promises we can't keep
- Fast Response - 24-48 hours, typically faster
- Fair Solutions - We handle issues with integrity and fairness
- Personal Touch - You're not just a transaction number to us
Frequently Asked Questions
Q: How long does it take to get a response?
A: We aim to respond within 24-48 hours. During peak periods or holidays, it may take slightly longer. We read and consider every email carefully.
Q: What if I need urgent help?
A: If your issue is time-sensitive (for example, your package is arriving soon), please mark your email as "URGENT" in the subject line and explain the situation. We'll prioritize it.
Q: Can I call you directly?
A: We primarily communicate via email to ensure accuracy and keep records. However, if you prefer a phone call, email us to request one. We'll schedule a time that works for both of us.
Q: What if I have a complaint?
A: We take all feedback seriously. Please email us with details about your concern. We're committed to making things right.
Q: Do you have social media?
A: You can find us on [Instagram/Facebook/etc.] for inspiration and updates, but for any inquiries or issues, please email us directly. This ensures we can give you our full attention.
Business Information
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Company Name: Lucimorph or Qingdao Yangyouhuo E-commerce Co., Ltd.
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Registered Address: 1st Floor, No. 2888-40 Binhai Avenue, Qingdao, Shandong, 266400, China
Customer Support Channels
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Customer Support Email: support@lucimorph.com
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For brand partnerships: partnerships@lucimorph.com
- Phone & WhatsApp: +86 18661465983
Business Hours
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Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
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Saturday & Sunday: Closed
We strive to respond to all email inquiries within 24–48 business hours.