Refund policy
1. Our commitment
Lucimorph is committed to describing our products accurately and resolving genuine order issues fairly. Please inspect your order when it arrives and contact us promptly if your item is damaged, defective, incorrect, or materially different from its description.
2. No change-of-mind returns
Each Lucimorph jewelry box is a unique handcrafted artwork made with natural materials. For this reason, we do not accept returns, refunds, or exchanges for change of mind, personal preference, accidental orders, unwanted gifts, or a decision that the item is no longer needed.
Before placing an order, please review the product description, photographs, dimensions, materials, and applicable shipping information carefully. Natural variations in color, pattern, wing position, and other characteristics are expected and make each piece unique; they are not, by themselves, a defect.
3. Damaged, defective, or incorrect items
If your item arrives damaged, is defective, or is not the item you ordered, contact support@lucimorph.com within 14 days of delivery. Please include your order number, a clear description of the issue, and photographs where relevant.
After reviewing the issue, we will provide a replacement at no additional cost when the claim is confirmed and a replacement is available. If a replacement is unavailable, or if a refund is required under applicable law, we will issue a refund to the original payment method. If we ask you to return an eligible damaged, defective, or incorrect item, we will provide return instructions and cover or reimburse the reasonable return shipping cost.
4. Natural variation and handmade characteristics
Each Lucimorph piece is handmade and uses natural materials. Variations in pattern, color, wing position, or other natural characteristics may occur and make each piece unique. These expected variations do not affect your right to contact us if an item is damaged, defective, or materially different from the product description or photographs.
5. Refund timing and method
Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days after approval. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.
If a return does not meet the conditions in this policy, we will contact you before taking any further action.
6. Return authorization and return instructions
Do not send any item back without first contacting us and receiving written return authorization. To request return instructions for an eligible damaged, defective, or incorrect item, email support@lucimorph.com within 14 days of delivery with your order number, a description of the issue, and photographs where relevant.
Once your claim is approved, we will send you the authorized return address applicable to your case, together with written packaging, shipping, and tracking instructions. Where we ask you to return a confirmed damaged, defective, or incorrect item, we will also confirm how the reasonable return shipping cost will be covered or reimbursed.
Returns sent without prior written authorization, to an address not provided in our return instructions, or outside the applicable claim window may not be accepted. This requirement does not limit any mandatory consumer rights that apply in your country or region.
7. Contact us
For a return, refund, replacement, or order question, please contact:
Email: support@lucimorph.com
Response time: We aim to respond within 24–48 business hours.
Phone / WhatsApp: +86 18661465983
8. Your statutory rights
Nothing in this policy limits any mandatory consumer rights that apply in your country or region. Where applicable law provides a longer return period, cancellation right, or additional remedy, those rights apply.