Our Commitment
We stand behind the quality of our products. If something goes wrong, we take responsibility.
Damage During Shipping
If your jewelry box arrives damaged (such as broken or severely deformed), please:
- Contact us within 14 days of delivery, with photos
- Provide your order number
- Briefly describe the damage
We will replace your jewelry box with a new one and ship it to you for free.
Minor Dents or Scratches
Due to the handcrafted nature of the product and long-distance shipping, minor dents or scratches may occur. These do not affect the product's function or beauty and are within the normal range.
Product Quality Issues
If the jewelry box itself has quality issues (such as obvious defects in the butterfly specimen or cracks in the glass), please contact us within 14 days of delivery.
We will assess the issue and replace the product for you.
Return Policy
- Because each jewelry box is a unique handcrafted artwork made with natural materials, we do not accept returns, refunds, or exchanges for change of mind, personal preference, accidental orders, or unwanted gifts
- Natural variations in color, pattern, and wing position are expected and are not defects
- If your item is damaged, defective, or incorrect, contact us within 14 days of delivery
- Please do not send any item back before receiving written return authorization from us
For full details, read our refund and returns policy.
How to Contact Us
- Email: support@lucimorph.com
- Response time: Usually 24-48 hours
- Contact information