How We Ship Your Order
Production & Shipping Time
- In-stock products: Ships within 3-5 business days of order
- Custom products: Ships within 7-10 business days of order
- We'll notify you via email with your shipping date and tracking number
Packaging
We use professional multi-layer packaging to ensure your jewelry box arrives safely:
- Product is wrapped in shock-absorbing foam and moisture-resistant materials
- Placed in reinforced cardboard box with adequate cushioning on all sides
- Outer box labeled with "Fragile" sticker
- Packaging design can withstand normal shipping stress
Gift Packaging
If you're purchasing a Lucimorph as a gift, we provide free gift wrapping:
- Product wrapped in premium gift paper
- Includes ribbon and butterfly decoration
- Presents an elegant, refined appearance
Shipping Costs
We are pleased to offer free shipping on all orders. There are no hidden handling fees or shipping charges at checkout.
Shipping Destinations
We currently ship to: United States, Canada, United Kingdom, major European countries, and Australia. For other countries, please contact us.
Shipping Times
| Destination | Estimated Time |
|---|---|
| United States | 10-15 business days |
| Canada | 12-18 business days |
| Europe | 12-20 business days |
| United Kingdom | 12-18 business days |
| Australia | 15-25 business days |
Note: Times are estimates and may vary due to customs, weather, or logistics delays.
Track Your Order
- You'll receive a tracking number when your order ships
- You can track in real-time on the logistics company's website
- We'll also send email updates about your order status
Customs, Duties & Taxes
- International orders may require customs inspection, which is a normal process that typically takes 1-5 business days
- We ship on a Delivered Duty Paid (DDP) basis: all customs duties, import taxes, and brokerage fees are covered by Lucimorph, so you will not be asked to pay additional customs fees when your package arrives
For full details, read our shipping policy.